[{"data":1,"prerenderedAt":147},["ShallowReactive",2],{"page-\u002Flegal\u002Frefund-policy":3},{"id":4,"title":5,"body":6,"description":139,"extension":140,"meta":141,"navigation":142,"path":143,"seo":144,"stem":145,"__hash__":146},"content\u002Flegal\u002Frefund-policy.md","Refund Policy — CUZOM",{"type":7,"value":8,"toc":129},"minimark",[9,14,18,30,33,38,41,44,47,51,54,57,60,63,67,70,73,76,79,83,86,89,92,96,107,111,114,116],[10,11,13],"h1",{"id":12},"refund-policy","Refund Policy",[15,16,17],"p",{},"Last updated: April 2026",[15,19,20,24,25],{},[21,22,23],"strong",{},"Cuzom Oy"," · Business ID 2647821-3 · VAT FI26478213 · Finland · Harri Kauhanen ·\n",[26,27,29],"a",{"href":28},"mailto:support@cuzom.com","support@cuzom.com",[31,32],"hr",{},[34,35,37],"h2",{"id":36},"the-legal-position-on-custom-goods","The legal position on custom goods",[15,39,40],{},"Most of our products or kits are manufactured, configured, or assembled to your individual\nspecifications — whether we build them for you or supply them as components for you to assemble.\nUnder EU and Finnish consumer law, the standard 14-day right of withdrawal does not apply to these\ncustom-made items.",[15,42,43],{},"Some products are also offered in selected configurations that are ready to ship from stock, or as\nstandard kits with a fixed set of components. For private buyers, these items are subject to the\nstandard 14-day right of withdrawal.",[15,45,46],{},"Depending on the order, we are not always legally required to accept returns — but please see our\ncommitment below.",[34,48,50],{"id":49},"our-voluntary-commitment-to-you","Our voluntary commitment to you",[15,52,53],{},"If you are not satisfied with your order, please contact us and we will work with you to find a\nsolution — whether that involves a repair, a replacement, or a refund.",[15,55,56],{},"If you cancel your order before production has begun, you will receive a full refund. If production\nhas already started but the product has not yet been delivered, you are eligible for a partial\nrefund. If we can reuse the components for future orders, a full refund may be possible. All refunds\nare evaluated on a case-by-case basis.",[15,58,59],{},"For delivered products, the options depend on the reason for the return. If the product is defective\nor does not match the specifications, please see \"Defective products or other issues\" below. If the\nproduct was a stocked item rather than a custom-built one, the withdrawal rights described above may\napply.",[15,61,62],{},"In any case, please contact us. We want you to be happy with your order, and we will do our best to\nfind a solution that works for you.",[34,64,66],{"id":65},"product-quality-and-what-to-expect","Product quality and what to expect",[15,68,69],{},"Our products are individually made, often using techniques that produce results that differ from\nmass-manufactured goods. The product page indicates the specific manufacturing methods used.",[15,71,72],{},"For instance, 3D-printed parts may show layer lines, slight surface textures, and minor dimensional\nvariations — these are normal characteristics of the production type, not defects.",[15,74,75],{},"Our products are developed iteratively and many of them continue to evolve after initial release.\nFor products still in active development, minor bugs, firmware updates, and design or component\nchanges between batches are a normal part of how the product matures — and not considered defects.\nThe product page shows the current version details of each item so you know what stage it is at when\nordering.",[15,77,78],{},"Product previews include dynamic 3D renderings based on your selected configuration. The actual\ncolour, texture, and finish of the delivered product may differ from what you see on screen. If you\nhave specific appearance requirements, please discuss them with us before placing an order.",[34,80,82],{"id":81},"defective-products-or-other-issues","Defective products or other issues",[15,84,85],{},"If a product has a genuine defect or does not match the specifications on the product page at the\ntime of purchase, you are entitled to a remedy. Depending on the circumstances, remedies include\nrepair, replacement, a price reduction, or a full refund if repair or replacement is not possible.",[15,87,88],{},"Private buyers are protected under Finnish consumer protection law. In practice, sellers are liable\nfor lack of conformity that becomes apparent within two years of delivery, and during the first year\nthe burden of proof is with the seller. These protections do not apply to B2B sales, but we handle\ndefect claims with the same level of care for our business customers.",[15,90,91],{},"If you experience any issue, no matter how small, please contact us. We are always happy to help and\nare committed to continuously improving our products, services, and processes.",[34,93,95],{"id":94},"contact-us","Contact us",[15,97,98,99,101,102,106],{},"To report a defect, request a refund, or raise any other matter related to your order, please email\nus at ",[26,100,29],{"href":28},". See our ",[26,103,105],{"href":104},"\u002Fcontact","contact page"," for further\ncompany info.",[34,108,110],{"id":109},"changes","Changes",[15,112,113],{},"We may update this policy. The version in force at the time you place your order applies to that\norder.",[31,115],{},[117,118,121,125],"nav",{"className":119},[120],"link-row",[26,122,124],{"href":123},"\u002Flegal\u002Fterms","Terms of Service",[26,126,128],{"href":127},"\u002Flegal\u002Fprivacy","Privacy Policy",{"title":130,"searchDepth":131,"depth":131,"links":132},"",2,[133,134,135,136,137,138],{"id":36,"depth":131,"text":37},{"id":49,"depth":131,"text":50},{"id":65,"depth":131,"text":66},{"id":81,"depth":131,"text":82},{"id":94,"depth":131,"text":95},{"id":109,"depth":131,"text":110},"Refund and returns policy for Cuzom Oy.","md",{},true,"\u002Flegal\u002Frefund-policy",{"title":5,"description":139},"legal\u002Frefund-policy","_gVywiaVbXANpMgznnjL80YYOgHRrjTD9fSAK0bbRQI",1778480473119]